Appreciated Employees are Better Employees
Everyone enjoys positive feedback: it makes employees feel appreciated and valued. Everyone also works better when they feel appreciated and valued. Most people will think that if their work isn’t recognised, there’s no point in doing it.
Herein lies some danger in a recession: companies will think that they can treat their employees badly simply because there are no alternative sources of employment. Whilst this may well be true, and whilst they may retain their employees despite the poor treatment, they will not be getting them at their most efficient. In this sense, the employer is wasting money – and time – by treating their employees badly.
To this end, it’s wise for employees to always remember that, even during a recession, they’ll get more from their employees by treating them well. This is particularly true if your employees are customer-facing, as if you treat your employees badly you can expect that they won’t give off the best impression to your customers.
They will be rude, slow, unhelpful and clearly uninterested. This all adds up to a negative customer experience. Just one negative customer can lose you repeat custom, which can cost you dearly in the long run.
This is supported by recent studies, which suggest that employers should endeavour to keep their employees happy, regardless of whether they know they can exploit them or not.
In which case, it’s about time that a well-known supermarket giant wised up to this fact and start treating their employees fairly.
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